Employment

Want to join

our team?

We accept applications on an ongoing basis to consider as employment opportunities become available. All general applications are retained for one year from the date of receipt. Legendary Waters Resort & Casino is dedicated to providing exceptional guest service in all of our departments. Reliable, courteous individuals interested in joining our fun and exciting team are encouraged to submit an application.

Contact Seth Morris, Human Resources at 715.779.9401 if you have questions or require additional information.

Once you have completed the application, please email it to general@legendarywaters.com.

Download our application here

Minimum Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent (GED).
  • Must be physically able to perform all aspects of position duties.
  • Reliable means of transportation to and from work.
  • Must be able to interact well with the public and co-workers.
  • Must be able to pass a background investigation and obtain a Gaming License.
  • Must submit to and pass drug and alcohol tests.

The Red Cliff Tribal Council has a drug free work place policy and adheres to the intent of the drug free work place act. All new hires are subject to a drug test prior to starting. Not a smoke free environment.

Current Openings:

NOW ACCEPTING APPLICATIONS FOR ALL POSITIONS

Department Marketing
Supervisor Marketing Manager
Salary $15.63 per hour
Shift Days/Nights/Weekends/Holidays as needed
Classification Gaming license required
Position 40 hours per week

JOB SUMMARY:

This position is responsible for efficiently selling events space for banquets, parties, meeting, conferences and other events; as well as working with tour coordinators in setting up group tours to the property.  Ensure that existing relationships are maintained and solicit new business on an ongoing basis.  Provide a high standard of guest service at all times.  Friendly, professional attitude required at all times.  Must be willing to work nights, weekends, and holidays.  Neat clean appearance is a must.

DUTIES & RESPONSIBILITIES:

  • Works to ensure guest satisfaction and increase traffic to the casino through the development and coordination of appropriate guest packages.
  • Develops strong partnerships with vital strategic partnerships, i.e., group tour operators, convention centers, local hotels and restaurants, car rental agencies, airline and travel agencies to develop programs which increase visitation from key customer segments.
  • Serves as a facility representative at local and national trade shows and promotional events, as well as, appropriate tourism-related organizations, including all local area business chambers.
  • Develops and maintains current information regarding incoming conventions and promotional programs of group and tour travel operators.
  • Targets new business opportunities and develops profitable customer segments for ground transportation programs.
  • Maintains on-going contact with local/national strategic alliances to ensure that all Tribal interests are represented.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
  • Initiates 10 to 15 outside contacts per week to increase topline revenue.
  • Generates new accounts and maintains existing accounts.
  • Develops and updates personal sales goals and forecasts.
  • Develops and executes sales results against forecast and prepares weekly and monthly target reports.
  • Learns and utilizes new sales management software application to help with organization, tracking and reporting activities.
  • Solicit information from prospects about their needs and interests.
  • Conduct sales calls, promoting the property through travel and personal involvement in regional and tourism-related organizations to include participation at trade and travel shows.
  • Present the competitive features of the property to prospective customers.
  • Participate in sales promotions.
  • Respond to telephone and walk-in inquiries about the casino and give tours.
  • Conduct telemarketing programs to generate additional sales leads and trace and follow up on all inquiries, sales calls and leads.
  • Assist with coordinating group functions/social events once group arrives, including speaking to bus and other tour groups to inform them of property amenities and the details of their programs or events.
  • Perform other duties as required.

ESSENTIAL FUNCTIONS:

  • Work closely with food and beverage departments to develop menu and pricing for all catering, meetings, etc.
  • Responsible for preparation of invoices and collections of receivables.
  • Contract review and facilitating communication before, during, and post event with pertinent hotel staff to ensure a high level of service.
  • Work with the event staff to ensure that the rooms are set up to the expectations of the client.
  • Prepare sales kit.
  • Responsible for executing billing statements and invoices for individual special events and/or conferences and recording expenditures and charging budget variances for all conference rooms.
  • Maintains on-line daily calendar for coordinating and scheduling appointments and meetings for all conference and meeting rooms in the hotel and casino and informing all department managers and appropriate staff of these meetings in a timely manner through email and monitor displays throughout the casino floor.
  • Enforces performance standards, policies and procedures as they relate to the department.
  • Responsible for selecting and purchasing merchandise from vendors.
  • Assists guests as needed.
  • Develop and distribute rules and regulations to tour operators.
  • Insure all bus tour group operators have bus insurance that meet the demands of the casino and that copies of such documents are updated annually and are on file.
  • Responsible for supplying information to hotel and casino staff on bus tour dates, times, and names of bus companies when necessary.
  • Responsible for ensuring payments are made to LWRC.
  • Flexible work hours essential.
  • Excellent time management and organizational skills.
  • Ability to work independently.
  • Ability to work under pressure, planning and coordinating multiple events.
  • Hardworking team player.
  • Must be able to stand for long periods of time.
  • Must be able to lift 50 lbs.
  • Must possess a valid driver’s license and have reliable transportation.

JOB QUALIFICATIONS:

  • Certificate/diploma in hospitality preferred.
  • Understand their health and safety responsibility according to health and safety legislation.
  • Excellent phone skills.
  • Must possess excellent communication, organizational and analytical skills.
  • Attention to detail.
  • Comprehensive knowledge of catering events and trends including strategic planning, analysis, execution, and evaluation.
  • Experience using Microsoft Office (Outlook, Word, Excel, and PowerPoint, etc.).
  • Strong interpersonal, oral and writing skills.
  • Provides a safe environment for customers and employees through compliance and safety guidelines.
Department Kitchen
Supervisor Kitchen Manager
Salary Dependent on Qualifications
Shift Days/Nights/Weekends/Holidays as needed
Classification Non-gaming
Position Full-time, non-exempt

JOB SUMMARY:

Under the direction of the Kitchen Manager, the Line Cook is responsible for the preparation of high-quality food in a timely, efficient, sanitary and consistent manner.  The Line Cook must be prepared to work in a fast-paced, high pressure work environment, while maintaining the organizational ability to identify and act on job duties quickly and effectively.  Friendly, professional attitude required at all times.  Must be willing to work nights, weekends, and holidays.  Neat clean appearance is a must.

JOB QUALIFICATIONS:

  • Minimum of one (1) year of cooking experience required.
  • Knowledge of methods and procedures for serving food, principles of sanitation, and principles of safe food handling required.
  • Effective communication skills.
  • Attention to detail in all areas of work.
  • Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision.
  • Superb customer service skills.
  • Obtain/have Food Handlers certification.
  • Has understanding and knowledge to properly use and maintain all kitchen equipment.

DUTIES & RESPONSIBILITIES:

  • Must adhere to Legendary Waters Resort & Casino’s policies and procedures.
  • Must adhere to all appearance and uniform standards.
  • Daily preparation of all food items.
  • Sets up station according to restaurant guidelines.
  • Prepares all food items as directed in a sanitary and timely manner.
  • Follow recipes, portion controls, and presentation specifications as set by the restaurant.
  • Restocks all items as needed throughout shift.
  • Cleans and maintains station.
  • Assists with the cleaning, sanitation, and organization of kitchen, walk-in coolers, and all storage areas.
  • Work at efficient and consistent pace.
  • Must be able to lift 50 lbs.
  • Must be able to stand and/or walk for long periods of time.
  • Perform other duties as assigned.
Department Food & Beverage
Supervisor Wait Staff Supervisor / Food & Beverage Manager
Salary $7.25 per hour +tips
Shift Days/Nights/Weekends
Classification Non-gaming, Gaming License Required
Position Full-time, non-exempt

JOB SUMMARY:

Under the direction of the Wait Staff Supervisor and/or the Food and Beverage Manager, this position will serve customers by taking orders, serving food and preparing tables.  An important part of the work is to make customers feel welcome and comfortable during their meal.  To provide friendly, excellent service to every guest who dines in the restaurant.  Friendly, professional attitude required at all times.  Must be willing to work weekends, nights, and holidays.  Neat, clean appearance is a must.

JOB QUALIFICATIONS:

  • Must have experience and/or knowledge of serving food and beverages.
  • Knowledge of Restaurant POS touchscreen system.
  • Must be able to accurately process money transactions providing change when necessary.
  • Must be able to provide customers with service in a timely, friendly, professional manner.
  • Excellent customer service skills
  • High standards of personal hygiene.
  • An awareness of health and safety issues.
  • The ability to remain calm under pressure.
  • Ability to multi task.

DUTIES & RESPONSIBILITIES:

  • Must adhere to Legendary Waters Resort & Casino’s policies and procedures.
  • Must adhere to all appearance and uniform standards.
  • Greeting guest as they arrive and show them to their table.
  • Giving out menus and taking orders for food and drinks.
  • Serving food and drinks.
  • Returning to each assigned table periodically to ascertain whether additional items are desired.
  • When guests have completed their meal, a dessert is suggested and the check is presented.
  • Acknowledges and responds to guest immediately
  • Making sure tables are clean and tidy.
  • Stock and maintain wait station.
  • Follow opening and closing procedures for wait stations and seating areas.
  • Ability to lift 25 lbs.
  • Stand and walk for long periods of time.
  • Perform other duties as required.
Department Security
Supervisor Security Manager
Salary Dependent on Qualifications
Shift Days/Nights/Weekends/Holidays or as needed
Classification Gaming License Required
Position Non-exempt

JOB SUMMARY:

Under the direction of the Security Manager, a Security Officer maintains security over the entire facility during the assigned shift.  Escorts all internal money transfers throughout the casino and oversees patron and employee safety. Friendly, professional attitude required at all times.  Must be willing to work nights, weekends, and holidays.  Neat, clean appearance is a must.

JOB QUALIFICATIONS:

  • Background in Law Enforcement and/or security training preferred.
  • Must demonstrate knowledge in the area of security and general gaming operations.
  • Good public relations skills and the ability to deal with irate individuals.
  • Report writing skills required.
  • Excellent communication skills required.
  • Excellent customer service.
  • Must be able to convey information clearly.
  • Must be able to maintain composure in stressful, high pressure situations

DUTIES & RESPONSIBILITIES:

  • Must adhere to Legendary Waters Resort & Casino’s policies and procedures.
  • Must adhere to all appearance and uniform standards.
  • Responsible for public safety and protection of assets and property.
  • Generates necessary written reports regarding security-related incidents involving guest, employees, and/or the facility.
  • Escorts and observes guest and employees, to ensure their safety and protection; identifies potential safety hazards and reports same to the appropriate individual, for proper resolution.
  • Interacts with guest and employees in a positive, professional manner.
  • Assist Slot Attendants on verifying of payouts and hand pays.
  • Maintains or escorts a series of keys, accessing locked areas as necessary.
  • Maintains a working knowledge of those guests who have been banned from re-entering the property.
  • Handles all monetary transactions between the Cage and Gaming Tables in compliance with gaming regulations.
  • Must be able to stand and walk for long periods of time.
  • Lifting more than 25 lbs.
Department Lounge
Supervisor Lounge Supervisor
Salary Dependent on Qualifications
Shift Days/Nights/Weekends/Holidays
Classification Non-gaming
Position Full-time
Requirements 40 hours per week

JOB SUMMARY:

Under the direction of the R & B Manager, the Supervisor is responsible to direct and supervise all activities of lounge service areas including Kiosk, Event center bar, Outdoor patio bar, and the Lounge Department.  Develop, implement, and evaluate departmental policies and procedures.  Helps in effective training, evaluation, and performance of beverage personnel.  Friendly, professional attitude required at all times.  Must be willing to work nights, weekends, and holidays.  Neat Clean appearance is a must.

JOB QUALIFICATIONS:

  • High School Diploma
  • Experience in supervisory of a bar or beverage service operation
  • Complete working knowledge of alcoholic and non-alcoholic beverages
  • Knowledge of supervisory principles and practices
  • Knowledge of relevant computer applications/p.o.s.
  • Have/obtain Responsible Beverage Servers Course certificate

DUTIES & RESPONSIBILITIES:

  • Must adhere to Legendary Waters Resort & Casino’s policies and procedures
  • Must adhere to all appearance and uniform standards
  • Maintain objective set by manager
  • Manage team members
  • Assess development needs and train and coach team member(s)
  • Delegate duties and tasks to staff to meet objectives and maximize resources
  • Resolve guest complaints promptly
  • Monitor cleanliness and hygiene of bar area
  • Promote and practice compliance with fire, health, safety and hygiene standards and regulations
  • Ensure adherence to cash management procedures
  • Ensure adherence to stock control procedures, monitor and order supplies
Department Restaurant
Supervisor Restaurant Manager
Salary $7.25 per hour +tips
Shift Days/Nights/Weekends/Holidays or as needed
Classification Gaming License Required
Position Full-time, non-exempt

JOB SUMMARY:

Under the direction of the Restaurant Manager and/or Food and Beverage Manager, the Bartenders are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests.  Bartenders should be knowledgeable and familiar with all menu items, drink preparations, ingredients and garnishes and be able to make recommendations to guests as well as offer suggestions and upsell where possible to maximize sales.  Friendly, professional attitude required at all times.  Must be willing to work nights, weekends, and holidays.  Neat clean appearance is a must.

JOB QUALIFICATIONS:

  • Previous bartending experience preferred.
  • Excellent customer service and communication skills.
  • Proficient in making all manner of drinks to include classics, traditional, contemporary, and shots.
  • Experience/knowledge in wine, ports, cordials, and other spirits and alcoholic beverages.
  • Have/obtain Responsible Beverage Servers Course certificate.
  • Cash handling experience.

DUTIES & RESPONSIBILITIES:

  • Must adhere to Legendary Waters Resort & Casino’s policies and procedures.
  • Must adhere to all appearance and uniform standards.
  • Prepares ordered drinks with proper portions and ingredients such as wine, liquor and related bar service to guests.
  • Keeps station stocked with all liquor, glasses, and accessories necessary.
  • Accounts for all beginning cash register bank, all cash, complimentary drinks and charge receipts.
  • Knows and promotes current casino events and programs and can give guests directions to all casino areas.
  • Maintains cleanliness of beverage storeroom, walk in, liquor cages, ice caddies, and other areas as assigned.
  • Follows correct pour procedures at all times.
  • Does not serve drinks to patrons that appear to be intoxicated.
  • Monitors guest alcohol consumption.
  • Calls for assistance from Security/Manager on Duty when there is a guest or issue that needs attention.
  • Must be able to lift up to 50 lbs.
  • Must be able to stand and/or walk for long periods of time.
  • Perform other duties as assigned.
Department Lounge
Supervisor Lounge Manager
Salary $7.25 per hour +tips
Shift Days/Nights/Weekends/Holidays or as needed
Classification Gaming License Required
Requirements 40+ hours per week, Gaming license required
Position Full-time, non-exempt

JOB SUMMARY:

Under the direction of the Lounge Manager, the Beverage Server is responsible for providing beverage service to all casino guests in an efficient, courteous and professional manner displaying a high standard of Guest Services.  Applicants should be advised that the Tribe reserves the right to disqualify applicants whose prior activities pose a threat to the public interest.  Friendly, professional, attitude required at all times.  Must be willing to work weekends, nights, and holidays.  Neat clean appearance is a must. Native American preference but all qualified applicants will be considered.

JOB QUALIFICATIONS:

  • A minimum of six (6) months bartender/server experience preferred.
  • Must possess good communication skills and possess ability to speak effectively and interact well with the customers and employees.
  • Must have completed or will complete a Responsible Beverage Server class.
  • Must have ability to remain calm and professional in a fast paced environment.
  • Must be able to accurately process money transactions providing change when necessary.
  • Must be able to provide customer with service in a timely, friendly, professional manner.
  • Must possess excellent interpersonal and employee relation skills.
  • Superb customer service skills.

DUTIES & RESPONSIBILITIES:

  • Must adhere to Legendary Waters Resort & Casino’s policies and procedures.
  • Must adhere to all appearance and uniform standards.
  • Responsible for taking beverage orders and serving complimentary beverages to guests.
  • Provide prompt, efficient, and courteous service to guest. Greet people positively, treating each person as an individual and in a professional manner.
  • Circulate throughout assigned areas, announcing “cocktails” and taking drink orders from guests.
  • Place beverage orders at main bar or kiosk bar. Collect empty glasses.
  • Process money transactions with guest.
  • Maintain current knowledge of product offerings and prices.
  • Monitor guests needs on a continual basis ensuring all request are promptly fulfilled.
  • Ensure proper identification and age of guest prior to serving alcoholic beverages.
  • Serve alcohol responsibly, watch for the signs of intoxication and follow proper procedures to discontinue service when necessary.
  • Assist other beverage personnel with maintenance (stocking, opening/closing duties) as necessary.
  • Report any guest concerns or complaints to immediate supervisor for resolution.
  • Must be able to stand and/or walk for long periods of time.
  • Must be able to lift up to 40 lbs.
  • Perform other duties as assigned.
Department Food & Beverage
Supervisor General Manager
Salary Dependent upon Qualifications
Shift Days/Nights/Weekends/Holidays
Classification Gaming license required
Position Full-time, Exempt
Requirements 40 hours per week

JOB SUMMARY:

Under the direction of the General Manager, the F&B Manager is responsible to direct and supervise all activities of F&B service areas including the Restaurant/Buffet, Snack Bar, Beverage Department and the Events Center.  Develop, implement, and evaluate departmental policies and procedures.  Oversee effective hiring, training, evaluation, and performance of all food and beverage personnel. Hands-on management of both the front-of-house and back-of-house operations, including menu design and pricing, event planning support, scheduling, food ordering, preparation and production, inventory, cash control, compliance with alcohol policies, cleaning, safety, guest service, troubleshooting, closing duties and any other tasks assigned by the General Manager.

JOB QUALIFICATIONS:

  • Strong culinary knowledge.
  • Minimum five (5) years’ experience in the administration and management of F&B operations.
  • Minimum two (2) years’ supervisory experience.
  • Knowledge of health department rules and regulations.
  • Knowledge of liquor laws.
  • Time management, verbal and written communication skills.
  • Ability to review and analyze financial reports.
  • Proficiency with computer applications.
  • Knowledge of all phases of F&B administration, including cost control.
  • Excellent guest service skills.
  • Well-developed leadership skills, ability to lead and mentor a team and the ability to foster a cooperative work environment.
  • Ability to implement and uphold service standards.
  • Ability to work well in stressful situations.
  • Ability to multi-task efficiently and complete tasks in a timely manner.

DUTIES & RESPONSIBILITIES:

  • Must adhere to Legendary Waters Resort & Casino’s policies and procedures.
  • Friendly, professional attitude required at all times.
  • Must be willing to work nights, weekends, and holidays as needed. Extended hours and irregular shifts may be required at times.
  • Must adhere to all appearance and uniform standards.
  • Responsible for the full F&B operations cycle – ordering, storing, preparing, and final delivery.
  • Manage all financial aspects of F&B operations.
  • Performs duties of subordinates as needed in the supervisor capacity.
  • Work closely with Marketing Department to develop and promote food and drink specials and food and drink offerings for special events.
  • Oversees F&B inventories to ensure proper controls are in place.
  • Oversees all service and culinary presentations, activities and quality in all venues.
  • Reviewing financial transactions and monitoring budgets to ensure efficient operation.
  • Implementing standards for the F&B operations.
  • Circulate throughout all restaurants, bars, and banquet rooms, maintaining a high profile with guests and staff. Greets guests and maintains a friendly and inviting atmosphere.
  • Handle all guest complaints in the F&B areas.
  • Develop and maintain effective communications between all operating departments.
  • Develop new service techniques towards maximum guest satisfaction at minimum operating cost.
  • Scheduling of staff and holding regular staff meetings.
  • Recruiting, interviewing, hiring, training, coaching, counseling, disciplining and termination of F&B team members as needed.
  • Maintains positive working relationships with all F&B vendors.
  • Must be able to sit, stand, and/or walk for long periods of time and able to lift up to 25 lbs.
  • Perform other duties as assigned.
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